Support made easy

While you concentrate on research, we´ll look after your support needs

As we want you to have more time to concentrate thoroughly on your research, the whole Heidolph team enthusiastically provides you with extensive support and helps to reduce your workload.

Our Service Commitment

24-hour service for all inquiries

Lead times below 10 days for standard equipment

After-sales service provided by your local dealer

Installation and training on site

On-time delivery for 98% of all shipments

Repair turn-around time within 4 working days

Non-obligatory evaluation units

Application support by chemists

More than 80 distributors worldwide

Our Quality Commitment

Individual quality control for every unit

3-year warranty

Increased lifespan of 10 years on average

Low product failure rates below 1%

Long-lasting service life of all products due to corrosion-resistant electronics and maintenance-free motors